Terms and Conditions of the WiliWili Online Store
setting out, among other things, the rules for concluding sales agreements through the Store and containing the most important information about the Seller, the Store and Consumer rights.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Pre-orders
§ 7 Order Fulfilment
§ 8 Right of Withdrawal
§ 9 Effects of Withdrawal
§ 10 Exceptions to the Right of Withdrawal
§ 11 Complaints
§ 12 Personal Data
§ 13 Newsletter and Marketing Consents
§ 14 Miscellaneous Provisions
§ 15 Information on the Commencement of Online Store Operations
Appendix No. 1: Model Withdrawal Form
§ 1 DEFINITIONS
Business Days – days from Monday to Friday, excluding statutory public holidays.
Account – a free Store feature (an electronically supplied service), governed by separate terms and conditions, which enables the Buyer to create an individual Account in the Store.
Consumer – a natural person within the meaning of the provisions of the Civil Code and a natural person entering into a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
Buyer – any entity making a purchase in the Store.
Terms and Conditions – these Terms and Conditions.
Store – the WiliWili online store operated by the Seller at https://wiliwili.pl
Seller – HZ7 Sp. z o.o. with its registered office in Szczecin (71-500), at Aleja Wyzwolenia 46/437, entered in the Register of Entrepreneurs maintained by the District Court in Szczecin, 13th Commercial Division of the National Court Register, under KRS number 0001121210, REGON: 529365858, NIP: 8513316557; email address: sklep@wiliwili.pl
§ 2 CONTACT WITH THE SELLER
1. Postal address: WiliWili ul. Kurkowa 4/U3, 70-535 Szczecin
2. Email address: sklep@wiliwili.pl
3. Telephone: +48 792 807 700
4. Address for returning goods (in the event of withdrawal from the agreement): WiliWili ul. Kurkowa 4/U3, 70-535 Szczecin.
5. Address for sending goods subject to a complaint: WiliWili ul. Kurkowa 4/U3, 70-535 Szczecin
§ 3 TECHNICAL REQUIREMENTS
1. For the Store to function properly, the following are required:
• a device with Internet access
• a web browser supporting JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements specified in section 1, an active email account is required.
§ 4 SHOPPING IN THE STORE
1. The prices of goods displayed in the Store are total prices for the goods and include VAT.
2. The Seller points out that the total price of an order consists of the price of the goods indicated in the Store and, where applicable, the cost of delivery.
3. Goods selected for purchase must be added to the shopping cart in the Store.
4. The Buyer then selects from the options available in the Store: the method of delivery and the method of payment for the order, and provides the information necessary to fulfil the order.
5. The order is placed when its contents are confirmed and the Terms and Conditions are accepted by the Buyer.
6. Placing an order constitutes the conclusion of a sales agreement between the Buyer and the Seller.
7. The Seller shall provide the Buyer with confirmation of the conclusion of the sales agreement on a durable medium no later than at the time the goods are delivered.
8. In order to make purchases in the Store, the Buyer must register in the Store, i.e. create an Account.
9. Discount codes apply to retail prices and cover home-use products only. Products intended for Professionals (in particular devices and spray tanning solutions) are not covered by this type of promotion. On the "Cart" page, the status of the applied discount code is indicated individually for each product:
- the tag "Voucher discount" + green border: products covered by the promotion,
- the tag "Not covered by voucher" + red border: products not covered by the promotion.
10. The Seller may organise promotional campaigns and satisfaction programmes under the terms set out in separate regulations made available in the Store.
§ 5 PAYMENTS
1. Depending on the Buyer's choice, payment for an order may be made:
a. By standard bank transfer to the Seller's bank account.
b. Through the payment platform:
- Przelewy24
c. Cash on delivery.
2. If payment through the Przelewy24 payment platform is selected, online payment processing is provided by PayPro S.A.
3. The payment card operator is PayPro SA, Settlement Agent, ul. Pastelowa 8, 60-198 Poznań, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000347935, NIP 7792369887, REGON 301345068.
4. If the Buyer selects advance payment, the order must be paid for within 7 calendar days from the date the order is placed.
5. The Seller informs that, due to the specific nature of certain payment methods, payment using such a method may only be possible immediately after placing the order.
6. By making purchases in the Store, the Buyer accepts the Seller's use of electronic invoices.
7. The Seller shall issue and send an electronic invoice within 72 hours from the moment the Order is received. The invoice shall be made available to the Buyer by email to the email address provided by the Buyer. If the Buyer made the purchase using a registered Account in the Store, the invoice shall also be assigned to the Order in the "Order history and details" section.
As of 01.04.2026, points 6 and 7 shall read as follows:
6. The Seller shall register the invoice in the National e-Invoice System (KSeF) within 72 hours from the fulfilment of the Order. A visual representation of the invoice shall be made available to the Buyer electronically, in particular by email and in the Customer Account in the Store.
7. The documents made available to the Buyer referred to in section 6 constitute a visual representation of the invoice (an informational copy). For tax purposes, only the document stored in the National e-Invoice System (KSeF) constitutes the invoice. In the case of Buyers who are entrepreneurs (B2B), the only invoice within the meaning of tax regulations is the document available in KSeF.
§ 6 PRE-ORDERS
1. Selected products may be available for pre-order. In such a case, the Seller shall indicate the planned shipping date of the product on the product page.
2. The planned shipping date is based on the scheduled production date and may be subject to change.
3. Pre-orders are not available with cash on delivery.
4. An order for a pre-order product must be paid for within 7 calendar days from the time it is placed. If the order is not paid for within the specified period, it shall be cancelled.
5. An invoice for a pre-order shall be issued and sent electronically to the Buyer several days after the order is placed.
§ 7 ORDER FULFILMENT
1. The Seller is obliged to deliver goods free from defects.
2. The order fulfilment time is indicated in the Store.
3. If the Buyer has selected advance payment for the order, the Seller shall commence order fulfilment after payment has been received.
4. If the Buyer selects payment by bank transfer or payment card, the order fulfilment time shall be calculated from the date the Seller's bank account or settlement account is credited.
5. If the Buyer purchases goods with different fulfilment times within a single order, the order shall be fulfilled according to the fulfilment time applicable to the item with the longest fulfilment period.
6. Goods are delivered within the territory of the Republic of Poland and to selected European countries.
7. As a general rule, goods purchased in the Store are delivered depending on the delivery method selected by the Buyer:
a. Via the InPost courier company.
8. The Seller reserves the right to use another professional courier company from the following list: Pocztex, DHL, FedEx, UPS, TNT.
9. Free shipping from the indicated promotional order value applies exclusively to goods delivered within the territory of the Republic of Poland. Shipping to other countries is charged according to the current price list.
10. Express shipping within 24 hours applies to Orders placed on Business Days by 8:00 PM with delivery via InPost. In the case of Orders placed on non-business days, the fulfilment time is calculated from the next Business Day. In order for an order to be submitted for immediate fulfilment, it must be correctly paid for or ordered using cash on delivery.
§ 8 RIGHT OF WITHDRAWAL
1. The Consumer has the right to withdraw from an agreement concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within 30 days without giving any reason.
2. The withdrawal period expires 30 days from the day:
a. on which the Consumer acquires possession of the goods or a third party other than the carrier and indicated by the Consumer acquires possession of the goods.
b. on which the Consumer acquires possession of the last item or a third party other than the carrier and indicated by the Consumer acquires possession of the last item, in the case of an agreement requiring the transfer of ownership of multiple items delivered separately.
c. on which the agreement is concluded – in the case of an agreement for the supply of digital content.
3. In order to exercise the right of withdrawal, the Consumer must inform the Seller, using the contact details provided in § 2 of the Terms and Conditions, of their decision to withdraw from the agreement by means of an unequivocal statement (for example, a letter sent by post or information sent by email).
4. The Consumer may use the model withdrawal form provided at the end of the Terms and Conditions, but this is not mandatory.
5. To meet the withdrawal deadline, it is sufficient for the Consumer to send information concerning the exercise of the right of withdrawal before the withdrawal period expires.
6. The Consumer's right of withdrawal applies only to products that are complete, undamaged and unused.
7. If the parcel or its contents are damaged or incomplete, this fact should be reported immediately to the Seller (recommended method) or directly to the carrier. The report should include a description together with photographic documentation. A complaint concerning such damage may be submitted to the carrier within 7 days of receiving the parcel.
§ 9 EFFECTS OF WITHDRAWAL
1. In the event of withdrawal from the concluded agreement, the Seller shall reimburse the Consumer for all payments received from them, including the costs of delivering the goods to the Consumer (except for additional costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery method offered by the Seller), without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal.
2. The Seller shall make the reimbursement using the same payment method as that used by the Consumer for the original transaction, unless the Consumer expressly agrees otherwise. In any event, the Consumer shall not incur any fees as a result of the reimbursement.
3. The Seller may withhold reimbursement until the goods have been received or until the Consumer provides proof of having returned the goods, whichever occurs first.
4. The Seller requests that goods be returned to the following address: WiliWili ul. Kurkowa 4/U3, 70-535 Szczecin, without undue delay and in any event no later than 14 days from the day on which the Consumer informed the Seller of the withdrawal from the sales agreement. The deadline is met if the Consumer sends the goods back before the 14-day period expires.
5. The Consumer shall bear the direct cost of returning the goods.
6. The Consumer is only liable for any diminished value of the goods resulting from handling them in a way other than that necessary to establish the nature, characteristics and functioning of the goods.
7. If, due to the nature of the goods, they cannot normally be returned by post, the Consumer shall also bear the direct cost of returning the goods. The Consumer shall be informed by the Seller of the estimated amount of these costs in the description of the goods in the Store or when placing the order.
8. If it becomes necessary to refund a transaction made by the Consumer using a payment card, the Seller shall refund the amount to the bank account linked to that payment card.
§ 10 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
1. The Consumer does not have the right to withdraw from a distance agreement in relation to an agreement:
a. for the supply of goods that are not prefabricated and are manufactured according to the Consumer's specifications or intended to satisfy the Consumer's individual needs.
b. for the supply of goods that are liable to deteriorate rapidly or have a short shelf life.
c. for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery.
d. for the supply of goods which, after delivery, due to their nature, become inseparably mixed with other items.
e. for the supply of audio or video recordings or computer software supplied in sealed packaging if the packaging was opened after delivery.
f. for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements.
g. where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the withdrawal period expires.
h. for the supply of digital content which is not supplied on a tangible medium if performance has begun with the Consumer's express consent before the withdrawal period expires and after the Consumer has been informed by the entrepreneur that they will lose the right of withdrawal.
2. The right to withdraw from a distance agreement does not apply to an entity other than a Consumer, subject to the provisions concerning an entrepreneur who is a natural person referred to in Article 38a of the Consumer Rights Act, where the agreement is not of a professional nature for that person.
§ 11 COMPLAINTS
1. If the goods are defective, the Buyer may submit a complaint regarding the defective goods under the statutory warranty regulated by the Civil Code or under a guarantee, where such a guarantee has been granted.
2. When exercising rights under the statutory warranty, the Buyer may, under the terms and within the time limits specified in the Civil Code:
a. submit a statement requesting a price reduction
b. in the case of a material defect – submit a statement of withdrawal from the agreement
c. request replacement of the item with one free from defects
d. request removal of the defect
3. The Seller requests that complaints under the statutory warranty be submitted to the postal or email address specified in § 2 of the Terms and Conditions.
4. If it becomes necessary to deliver the goods subject to the complaint to the Seller in order to consider the complaint, the Buyer is obliged to send the goods to: WiliWili ul. Kurkowa 4/U3, 70-535 Szczecin.
5. If an additional guarantee has been provided for the goods, information about it and its terms is available in the product description in the Store.
6. Complaints relating to the operation of the Store should be sent to the email address specified in § 2 of the Terms and Conditions.
7. The Seller shall consider the complaint within 14 days.
OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS
1. If the complaint procedure does not produce the result expected by the Consumer, the Consumer may make use of, among other things:
a. mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the proceedings are free of charge. A list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
b. assistance from the territorially competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for the case to be heard by the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
c. free assistance from a municipal or district Consumer Ombudsman.
d. the online ODR platform available at: http://ec.europa.eu/consumers/odr/.
§ 12 PERSONAL DATA
1. The controller of the personal data provided by the Buyer while using the Store is the Seller.
2. The Buyer's personal data is processed mainly on the basis of the agreement and for the purpose of its performance, in accordance with the principles set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) (GDPR). Detailed information concerning data processing by the Seller is contained in the Privacy Policy available in the Store.
§ 13 NEWSLETTER AND MARKETING CONSENTS
The Buyer may give separate consent to receive marketing information from the Seller via:
a. email messages,
b. SMS messages.
Providing consent is voluntary and may take place when placing an order, registering an Account or using forms available in the Store.
Marketing consents may be withdrawn at any time without affecting the lawfulness of activities carried out before their withdrawal.
Unsubscribing from marketing messages may take place:
a. by clicking the appropriate link contained in an email message,
b. by contacting the Seller at: biuro@tanexpert.pl,
c. through other functionalities made available by the Seller within the Store or Customer Account.
§ 14 MISCELLANEOUS PROVISIONS
1. The Buyer is prohibited from providing unlawful content.
2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Terms and Conditions. The agreement is concluded for the duration and purpose of fulfilling the order.
3. Agreements concluded on the basis of these Terms and Conditions are concluded in Polish.
4. In the event of a dispute with a Buyer who is not a Consumer, the court having jurisdiction over the Seller's registered office shall have jurisdiction.
5. None of the provisions of these Terms and Conditions exclude or in any way limit the Consumer's rights arising from applicable law.
6. The provisions concerning goods and sales agreements shall apply accordingly to digital content and agreements for the supply of digital content unless these matters are regulated separately in the Terms and Conditions.
§ 15 INFORMATION ON THE COMMENCEMENT OF ONLINE STORE OPERATIONS
1. We hereby inform you that the planned start date for sales in the Store has been set for April 2025.
2. The exact date on which sales will commence shall be announced on the Store's website sufficiently in advance. We shall make every effort to ensure that the Store is ready to provide services in accordance with the planned schedule.
3. The above date may be subject to change due to circumstances beyond the control of the Store owner, such as actions by external entities, technical issues or other unforeseen events. If it becomes necessary to change the date, appropriate information shall be published on the Store's website without delay.
4. The commencement of sales means that customers will be able to place orders via the online Store platform and that these orders will be fulfilled in accordance with the Store's Terms and Conditions.
5. The planned delivery time is:
- 1 Business Day for orders delivered within Poland,
- up to 5 Business Days for international deliveries.
Detailed information concerning delivery terms and costs can be found on the "Shipping" page.
Appendix No. 1 to the Terms and Conditions
Below is a model withdrawal form
formularz_zwrotu_2024_v1.pdf
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