Returns without unnecessary complications
At WiliWili, we believe in the quality of our products and that the right hair care routine can transform your everyday routine. That is why we focus on transparent rules and complete shopping comfort. However, if a product does not meet your expectations, you can return an unused product within 30 days from the date you receive your order. We respect applicable legal regulations and make every effort to ensure that the entire process is quick, simple and hassle-free.
The return procedure for our products is very simple and intuitive:
Go to the "Order History" section in your customer account.
Select the order you would like to return.
Select the product(s) you want to return by ticking the box next to the product name(s).
Prepare your return using WygodneZwroty.pl
Send the parcel back to our company address.
If you have a registered account, log in below. If not, use the option to track your order as a guest.
Log In
Guest Order Tracking
We handle complaints quickly and efficiently
Oh no, something went wrong? :( We pack our parcels with the utmost care and store our products under optimal conditions. However, an unexpected situation may occasionally occur. In such circumstances, we always support our customers. If your parcel arrives visibly damaged, do not worry — simply follow these steps:
Contact us to report the problem.
Inform the courier that you are refusing to accept the parcel because it is damaged.
Take a photo of the damage report completed by the courier and send it to us.
We will begin the complaint procedure to resolve the issue as quickly as possible.
If you discover the damage after opening the parcel:
Contact us — we will advise you on what to do.
In the case of a return, please include a completed return form in the parcel, which will make the entire process easier and faster.
Download the return form
Please send complaints and returns to the following address:
WiliWiliul. Kurkowa 4/U3
70-535 Szczecin
tel: +48 792 807 700
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